Delivery - Delivery of all orders will be FCA “INCOTERMS 2000”. Shipping and handling fees, special packaging materials (Dry ice., blue ice), carrier surcharges and hazardous material fees imposed by government regulation will be added separately to the invoice.
Damaged Shipments - Please inspect your Acinterlab. shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. Acinterlab reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.
Damaged Shipments - Please inspect your Acinterlab. shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. Acinterlab reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.
Product Return Policy
All returns must be authorized by Acinterlab in order to insure proper credit. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the product to Acinterlab. To ensure proper credit, each Product return must include the following information:
Customer Name and Address
Order Number
Acinterlab Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Acinterlab Return Authorization Number
Reason for Return
Products not authorized for return include:
Products not in completely resealable condition (including all packaging)
Open chemicals, diagnostics or any controlled products (unless products do not meet specification)
Refrigerated products or other perishables
Products purchased on a Special Order Basis
Products not purchased from Acinterlab
Products with an expired shelf life or an expiration date too short for resale
Discontinued products
Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an officer of the company that the equipment was properly decontaminated in accordance with the appropriate guidelines. The product should be shipped to the indicated address and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.
Customer Name and Address
Order Number
Acinterlab Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Acinterlab Return Authorization Number
Reason for Return
Products not authorized for return include:
Products not in completely resealable condition (including all packaging)
Open chemicals, diagnostics or any controlled products (unless products do not meet specification)
Refrigerated products or other perishables
Products purchased on a Special Order Basis
Products not purchased from Acinterlab
Products with an expired shelf life or an expiration date too short for resale
Discontinued products
Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an officer of the company that the equipment was properly decontaminated in accordance with the appropriate guidelines. The product should be shipped to the indicated address and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.